Empowering People

One massive challenge I witness is the ability of organisations and leaders to empower their staff. Make it safe for people to make decisions. When they don't it creates bottlenecks and business can not move forward as much. Here are the only 5 questions you staff need to answer to make a decision without you.

1. Is it right for the customer?
2. Is it right for the company?
3. Is it ethical?
4. Is it something you would be willing to be held accountable for?
5. Is it consistent with the Company's values?

If the answer to all 5 is yes then - DON'T ASK - JUST DO IT

"Straight Talking Through the Universe"

One of the values at Results.com we live by is "Straight Talk". This involves having the courage to be honest and tell people how it is. We encourage it amongst the team as we bounce ideas, discuss decisions, offer feedback about an individuals style, presentation or when we are peer reviewing client interaction.

Straight talk needs to exist in a culture where there will be no consequence for being honest and telling how it is. I think an organisation that can challenge anyone in the company in a safe and constructive way has more robust decisions. The team also knows they will be challenged if they are not achieving goals and likewise can challenge others.

Think about it. Hows your culture?

Karl