I was in a consultation with a company and we were discussing Values. Values are the biggest driver of peoples behaviour and every issue with people I guaranteed he could trace back to his company values.
I Challenged him pretty hard and until he understood that until all the people in his business knew the values how could their behaviour reflect them consistently. He asked if all my staff knew ours and I said yes.
He came out of the office and went up to one of my staff and asked "do you know your company values?" She said yes and he asked "what are they?".
Without skipping a beat she rattled them off like a pro!
It was fantastic and a moment that made me extremely proud – great to have a culture where our values are so alive! One of our values is "Live what we Teach"
Imagine what would happen in your business if all of your people could do that?
Before their behaivior can reflect them, do you really know what they are?
hint - they should never include the words honesty or integrity - tomorrow I will tell you why
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