It is the realisation that they need to step aside and get out of the way of the growth of their business. It is coming to terms with the reality that they are restricting their own business growth by being slow to change and evolve, by not seeing the extra skills their team can offer, that they are indeed the No 1 bottleneck in the company taking that next big step!
Now that's a challenge for anyone let alone a persona who grew the company from scratch, has a large amount of emotional attachment and passion......it is reality though!
Karl
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